1. Department of Operations, Business Analytics & Information Systems; Lindner College of Business; University of Cincinnati; Cincinnati Ohio 45221-0130 USA
2. Cincinnati Children's Hospital Medical Center; James M. Anderson Center for Health Systems Excellence; Cincinnati Ohio 45221-0130 USA
3. Department of Computer Information Systems and Business Analytics; College of Business; James Madison University; Harrisonburg Virginia 22801 USA
4. Department of Emergency Medicine; College of Medicine; University of Cincinnati; Cincinnati Ohio 45221-0130 USA