The influence of chatbot humour on consumer evaluations of services-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

The influence of chatbot humour on consumer evaluations of services

Published:2022-07-20 Issue:2 Volume:47 Page:545-562
ISSN:1470-6423
Container-title:International Journal of Consumer Studies
language:en
Short-container-title:Int J Consumer Studies

Author:

Shin Hyunju¹,Bunosso Isabella²,Levine Lindsay R.³

Affiliation:

1. Department of Marketing & Professional Sales, Coles College of Business Kennesaw State University Kennesaw Georgia USA

2. Department of Marketing and Logistics, Fisher College of Business The Ohio State University Columbus Ohio USA

3. Department of Marketing, Parker College of Business Georgia Southern University Statesboro Georgia USA

Publisher

Wiley

Subject

Marketing,Public Health, Environmental and Occupational Health,Economics and Econometrics,Applied Psychology

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1111/ijcs.12849

Reference118 articles.

1. Dimensions of Brand Personality

2. Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products

3. Customer experiences in the age of artificial intelligence

4. Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions

5. I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents

Cited by 33 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Conceptualizing the role of virtual service agents in service failure recovery: Guiding insights;International Journal of Hospitality Management;2024-10

2. Humanlike service robots: A systematic literature review and research agenda;Psychology & Marketing;2024-08-10

3. When should chatbots express humor? Exploring different influence mechanisms of humor on service satisfaction;Computers in Human Behavior;2024-07

4. Artificial intelligence psychological anthropomorphism: scale development and validation;The Service Industries Journal;2024-06-17

5. Mixed Method Approach towards Continuous Use of Chatbots in Healthcare Apps: An Integration of Humanizing Experience Theory;Services Marketing Quarterly;2024-06-03

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号京ICP备18003416号-3