1. Arup/CURDS 1999 Changes in working practices in the service sector Report prepared for the UK Department of Environment, Transport and the Regions
2. ASPECT 2001 ICTs and economic development lessons from ASPECT Discussion paper prepared by Ranald Richardson for Final Conference of the Analysis of Spatial Planning and Emerging Communication Technology Study-Developing the information society: New issues for regional policy makers and planners, Lille, France, 25-26 October 2001 http://www.region-numerique.org/aspect
3. Bain , P. P. Taylor 1999 Call centers in Scotland: An overview Payline Briefing No. 5, Scottish Low Pay Unit, November 1999
4. Entrapped by the ‘electronic panopticon’? Worker resistance in the call center;Bain;New Technology, Work and Employment,2000
5. ‘Bright Satanic Offices’: Intensification, Control and Team Taylorism