1. American Arbitration Association, American Bar Association, Association for Conflict Resolution 2005 Model standards of conduct for mediators http://www.americanbar.org/content/dam/aba/migrated/dispute/documents/model_standards_conduct_april2007.authcheckdam.pdf
2. Association for Conflict Resolution 2011 Model standards for mediator certification programs http://www.acrnet.org/uploadedFiles/Practitioner/ModelStandardsCertification.pdf
3. Mediation by any other name would smell as sweet-or would it? The struggle to define mediation and its various approaches;Charkoudian;Conflict Resolution Quarterly,2009
4. Fairness, understanding, and satisfaction: impact of mediator and participant race and gender on participants’ perception of mediation;Charkoudian;Conflict Resolution Quarterly,2010