How the ‘warped’ relationships between nurses' emotions, attitudes, social support and perceived organizational conditions impact customer orientation

Author:

Gountas Sandra1,Gountas John1

Affiliation:

1. School of Marketing; Curtin University; Bentley Campus Perth Western Australia Australia

Funder

School of Management

La Trobe University

Publisher

Wiley

Subject

General Nursing

Reference49 articles.

1. Job satisfaction as a function of job level;Aronson;Administration and Policy in Mental Health,2005

2. Using the job demands-resources model to predict burnout and performance;Bakker;Human Resource Management,2004

3. Burnout contagion among intensive care nurses;Bakker;Nursing Theory and Concept Development and Analysis,2005

4. Why does mentoring work? The role of perceived organizational support;Baranik;Journal of Vocational Behavior,2010

5. The moderator-mediator variable distinction in social psychological research: conceptual, strategic and statistical considerations;Baron;Journal of Personality and Social Psychology,1986

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