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2. Communicating in the “Gray Zone”: perceptions about Emergency Physician-hospitalist Handoffs and Patient Safety;Apker;Academic Emergency Medicine,2007
3. Improving communication between physicians and patients who speak a foreign language;Bischoff;British Journal of General Practice,2003
4. Pitfalls in communication with Hispanic and African-American patients: do translators help or harm?;Brooks;Journal of the National Medical Association,1992
5. Communication in Hong Kong accident & emergency departments: the clinicians’ perspectives;Chandler;Global Qualitative Nursing Journal,2015