Complexities of emergency communication: clinicians’ perceptions of communication challenges in a trilingual emergency department

Author:

Pun Jack KH123,Chan Engle Angela24,Murray Kristen A12,Slade Diana1235,Matthiessen Christian MIM12

Affiliation:

1. Department of English; The Hong Kong Polytechnic University; Hong Kong China

2. The International Research Centre for Communication in Healthcare; IRCCH; Hong Kong China

3. Department of Education; St Antony's College; University of Oxford; Oxford UK

4. School of Nursing; The Hong Kong Polytechnic University; Hong Kong China

5. Faculty of Arts and Social Science; The University of Technology Sydney; Australia

Funder

Dean's Reserve of the Faculty of Humanities

Hong Kong Polytechnic University

Publisher

Wiley

Subject

General Medicine,General Nursing

Reference48 articles.

1. The role of patient activation on patient-provider communication and quality of care for US and foreign born Latino patients;Alegría;Journal of General Internal Medicine,2009

2. Communicating in the “Gray Zone”: perceptions about Emergency Physician-hospitalist Handoffs and Patient Safety;Apker;Academic Emergency Medicine,2007

3. Improving communication between physicians and patients who speak a foreign language;Bischoff;British Journal of General Practice,2003

4. Pitfalls in communication with Hispanic and African-American patients: do translators help or harm?;Brooks;Journal of the National Medical Association,1992

5. Communication in Hong Kong accident & emergency departments: the clinicians’ perspectives;Chandler;Global Qualitative Nursing Journal,2015

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