EMOTION DETECTION IN EMAIL CUSTOMER CARE
Author:
Publisher
Wiley
Subject
Artificial Intelligence,Computational Mathematics
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1467-8640.2012.00454.x/fullpdf
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3. Busemann , S. S. Schmeier R. G. Arens 2000 Message classification in the call center In Proceedings of the Sixth Conference on Applied Natural Language Processing 158 165
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