1. Question Negotiation and the Technological Environment
2. Reference service for the internet community: A case study of the internet public library reference division
3. Sloan, B. 2003. [DIG_REF] E-mail reference: alive and kicking_ YahooGroups. dig_ref. Digital Reference Services. February 20, 9:27 p.m. Available electronically from Accessed March 3, 2003
4. Fitzgerald, B. and McGlinchey, S. 2001. 'What's overseas from the Internet: findings of the Victorian public library collaborative online reference project.' ALIA Public Libraries National Conference, 15 November. Available electronically from: Accessed June 27, 2002