Managing Passenger Satisfaction
Author:
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
http://www.tandfonline.com/doi/pdf/10.1300/J162v06n01_07
Reference69 articles.
1. Customer Satisfaction and Word of Mouth
2. Mature doctoral candidates: the case in hospitality education
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1. Higher expectations of passengers do really sense: Development and validation a multiple scale-FliQual for air transport service quality;Journal of Retailing and Consumer Services;2023-01
2. Individualisation of Inflight Catering Meals—An Automation Concept for Integrating Pre-Ordered Meals during the Flight for All Passengers;Aerospace;2022-11-21
3. Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry;Journal of Travel & Tourism Marketing;2020-03-23
4. Exploring Service Quality of Low Cost Airlines;Services Marketing Quarterly;2019-09-23
5. Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention;International Journal of Hospitality Management;2019-07
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