Patient Satisfaction and Service Quality in the Formation of Customers' Future Purchase Intentions in Competitive Health Service Settings
Author:
Publisher
Informa UK Limited
Subject
Marketing,General Health Professions
Link
http://www.tandfonline.com/doi/pdf/10.1300/J026v15n01_01
Reference20 articles.
1. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
2. A Paradigm for Developing Better Measures of Marketing Constructs
3. Measuring Service Quality: A Reexamination and Extension
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