Formation of communicative culture of future service sector specialists: Theoretical analysis and practical perspectives

Abstract

This article highlights the importance of studying the communicative culture of future service sector specialists from theoretical and practical perspectives. The main objective of the work was to analyze and summarize the essence of communicative culture in the context of professional development of future professionals, which ensures their social activity and contributes to the formation of positive communicative skills and qualities. Analytical and comparative methods of studying communicative culture are used in the article, as well as an analysis of modern approaches to forming communicative competence in future service professionals. It is emphasized that the development of the communicative culture of future service professionals is inextricably linked to their professional and personal growth, which is manifested in a creative approach to mastering the techniques and methods of effective communication. It is noted that at the same time, communication culture plays an important role in shaping the social activity of a specialist, determines the norms of behavior and teaches to use appropriate means of communication. It is proved that thanks to the knowledge and ability to use the adaptive capabilities of communication culture, specialists can successfully establish communication with colleagues and clients, as well as build their careers. Additionally, the article includes an analysis of the professional qualities that a tourism professional should possess. The research results demonstrated that studying communicative culture has great potential for improving the quality of service and increasing professional competence. The practical significance of the work lies in the possibility of using its results in the service sector of foreign language professional training of future service professionals to improve communicative skills and increase the efficiency of communication in professional activities