Examining business value of customer relationship management systems: IT usage and two-stage model perspectives-Reference-Cited by-同舟云学术

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Examining business value of customer relationship management systems: IT usage and two-stage model perspectives

Published:2019-04 Issue:3 Volume:56 Page:392-402
ISSN:0378-7206
Container-title:Information & Management
language:en
Short-container-title:Information & Management

Author:

Li Yangfan,Huang Jinghua,Song Tingting

Funder

National Natural Science Foundation of China

Publisher

Elsevier BV

Subject

Information Systems and Management,Information Systems,Management Information Systems

Reference76 articles.

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2. Organisational, Technical and data quality factors in CRM adoption - SMEs perspective;Alshawi;Ind. Mark. Manage.,2011

3. Are selling, general, and administrative costs ‘sticky’?;Anderson;J. Account. Res.,2003

4. CRM software applications and business performance;Ang;Database Mark. Customer Strategy Manage.,2006

5. Which came first, IT or productivity? Virtuous cycle of investment and use in enterprise systems;Aral,2006

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