The analysis of the electronic customer relationship management system based on marketing performance and knowledge management of the company using the Fuzzy cognitive map approach-Reference-Cited by-同舟云学术

The analysis of the electronic customer relationship management system based on marketing performance and knowledge management of the company using the Fuzzy cognitive map approach

Published:2023-01-31 Issue:2 Volume:3 Page:
ISSN:2662-9399
Container-title:SN Business & Economics
language:en
Short-container-title:SN Bus Econ

Author:

Shabankareh Mohammadjavad^ORCID,Sarhadi Ali^ORCID

Publisher

Springer Science and Business Media LLC

Subject

General Medicine

Link

https://link.springer.com/content/pdf/10.1007/s43546-023-00440-5.pdf

Reference51 articles.

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5. Andriyansah FF (2020) Developing the concept of E-Customer relationship management model to improve marketing performance. In: The 4th international conference on E-commerce, E-Business and E-Government, pp 1–17. https://doi.org/10.1145/3409929.3414746

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