Evaluating medication-related services in a hospital setting using the disconfirmation of expectations model of satisfaction-Reference-Cited by-同舟云学术

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Evaluating medication-related services in a hospital setting using the disconfirmation of expectations model of satisfaction

Published:2008-03 Issue:1 Volume:4 Page:12-22
ISSN:1551-7411
Container-title:Research in Social and Administrative Pharmacy
language:en
Short-container-title:Research in Social and Administrative Pharmacy

Author:

Kucukarslan Suzan N.,Nadkarni Anagha

Publisher

Elsevier BV

Subject

Pharmaceutical Science,Pharmacy

Reference33 articles.

1. The Definition of Quality and Approaches to Its Assessment;Donabedian,1980

2. Framework for pharmacy services quality improvement—a bridge to cross the quality chasm. Part I. The opportunity and the tool;Curtiss;J Manag Care Pharm,2004

3. Patient satisfaction as an indicator of quality care;Cleary;Inquiry,1988

4. How to survey patient satisfaction;Ware;Drug Intoll Clin Pharm,1981

5. Satisfaction: A Behavioral Perspective on the Consumer;Oliver,1997

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