HIV Patients’ Satisfaction with Pharmaceutical Care at a Nigerian Tertiary Healthcare Facility During the Covid-19 Pandemic

Abstract

Background: Patients’ satisfaction is an important indicator of determining the quality of pharmaceutical care (PC). This study investigated Human Immunodeficiency Virus (HIV) patients’ satisfaction with PC at Federal Medical Centre, Keffi-Nigeria and determined the statistical correlation between the respondents’ socio-demographic variables and their satisfaction with PC. Methods: This cross-sectional survey study involved 351 randomly selected HIV-positive patients receiving PC in the facility. A Likert-type questionnaire was used for the data collection. Results: The Cronbach's alpha of the questionnaire was .916. The “overall perception of pharmacists’ care or service” had a mean satisfaction score of 4.24 ± 0.749 and “the amount of time spent with the pharmacists” had a mean score of 3.94 ± 0.791. No significant association was found between socio-demographic variables and overall patients’ satisfaction with PC. Conclusion: The reliability of the questionnaire was high and the HIV patients had a good satisfaction with the PC they received in the facility.