El efecto de la calidad del servicio en la satisfacción del derechohabiente en instituciones públicas de salud en México

Author:

Vera Jorge,Trujillo Andrea

Publisher

Universidad Nacional Autonoma de Mexico

Subject

General Business, Management and Accounting

Reference65 articles.

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3. Organizational knowledge based on ISO 9001: 2015 in a higher education institution;Revista de Didáctica Práctica;2021-12-31

4. La evaluación de la calidad en el contexto de los servicios bancarios;Cuadernos de Administración;2021-02-13

5. PLAN DE MEJORA EN CALIDAD DEL SERVICIO ALIMENTOS Y BEBIDAS DEL HOTEL MELIÁ CAYO COCO;REVISTA CIENTÍFICA MULTIDISCIPLINARIA ARBITRADA "YACHASUN";2020-12-21

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