The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels

Author:

Kim Taegoo (Terry),Kim Woo Gon,Kim Hong-Bumm

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference65 articles.

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4. Structural equation modeling in practice: A review and recommended two-step approach;Anderson;Psychological Bulletin,1988

5. A model of distributor firm and manufacturer firm working partnerships;Anderson;Journal of Marketing,1990

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