An exploratory study into managing value creation in tourism service firms: Understanding value creation phases at the intersection of the tourism service firm and their customers-Reference-Cited by-同舟云学术

An exploratory study into managing value creation in tourism service firms: Understanding value creation phases at the intersection of the tourism service firm and their customers

Published:2015-12 Issue: Volume:51 Page:186-200
ISSN:0261-5177
Container-title:Tourism Management
language:en
Short-container-title:Tourism Management

Author:

O'Cass Aron,Sok Phyra

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management,Transportation,Development

Reference79 articles.

1. Multiple regression: Testing and interpreting interaction;Aiken,1991

2. Strategic orientation and performance of tourism firms: evidence from a developing country;Avci;Tourism Management,2011

3. On the evaluation of structural equation models;Bagozzi;Journal of the Academy of Marketing Science,1988

4. The moderator–mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations;Baron;Journal of Personality and Social Psychology,1986

5. Customer voluntary performance: customers as partners in service delivery;Bettencourt;Journal of Retailing,1997

Cited by 72 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. An emprical examination of customer value proposition implementation;Industrial Marketing Management;2024-05

2. Exploring Stakeholder Motivations and Expected Benefits of Co-Creation in Cultural Tourism Living Labs;2024

3. Customer value creation and Moroccan hotels' performance: a multi-party and multi-phase vision;Journal of Hospitality and Tourism Insights;2023-11-13

4. The link between advanced servitization, global distribution channels and the longitudinal performance of sales in international markets;International Marketing Review;2023-07-18

5. Attributes influencing responsible tourism consumer choices: Sustainable local food and drink, health-related services, and entertainment;Oeconomia Copernicana;2023-06-30