1. A mixed methods approach to assessing roaming reference services;Askew;Evidence Based Library and Information Practice,2015
2. Benchmarking quality systems in two European academic libraries;Balague;Library Management,2009
3. The e-measures pilot;Barclay;SCONUL Focus,2011
4. Secrets to successful mystery shopping: A case study;Benjes-Small;College & Research Libraries News,2011
5. Developing library services in response to engagement with academics;Blake;SCONUL Focus,2011