1. Agency for Healthcare Research and Quality (AHRQ). (2020a). All indicators resources. Retrieved from: https://www.qualityindicators.ahrq.gov/Modules/all_resources.aspx. Accessed June 11, 2020
2. Agency for Healthcare Research and Quality (AHRQ). (2020b). The CAHPS program. Retrieved from: https://www.ahrq.gov/cahps/index.html. Accessed June 11, 2020.
3. Agency for Healthcare Research and Quality (AHRQ). (2020c). The CAHPS hospital survey. Retrieved from: https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html. Accessed June 11, 2020.
4. Agency for Healthcare Research and Quality (AHRQ). (2020d). Types of quality measures. Retrieved from: https://www.ahrq.gov/talkingquality/measures/types.html. Accessed June 11, 2020
5. Module 7. Measuring and benchmarking clinical performance,2013