1. Quality Is Free: The Art of Making Quality Certain;Crosby,1979
2. The Deming Management Method;Walton,1986
3. Managing Quality: The Strategic and Competitive Edge;Garvin,1988
4. Managers and leaders: Are they different?;Zalenznik;Harvard Business Review,1992
5. Are you ready for structural change?;Allawi;Healthcare Forum Journal,1991