1. A Multistage Model of Customers’ Assessments of Service Quality and Value;Bolton;Journal of Costumer Research,1991
2. Price, Product Information, and Purchase Intention: An Empirical Study;Chang;Journal of the Academy of Marketing Science,1994
3. Assessing the Effects of Quality, Value and Customer Satisfaction on Costumer Behavioral Intentions in Service Environments;Cronin;Journal of Retailing.,2000
4. Süpermarket Müşterilerinin Devamlı Alişveriş Niyetlerini Etkileyen Faktörler: Bir Model Denemesi;Duman;METU Studies Development,2006
5. Customer Loyalty: Toward An Integrated Conceptual Framework;Dick;Journal of the Academy of Marketing Science,1994