Service Quality in a Research University: A Post-Graduate Perspective

Author:

Rajab Azizah,Panatik Siti Aishah,Rahman Abdul,Rahman Hamidah Abdul,Shaari Roziana,Saat Maisarah

Publisher

Elsevier BV

Subject

General Medicine

Reference25 articles.

1. Abd Razak Said., Azmi Salim., Kamisah Ariffin., & Wan Hanisah Wan Ismail. (2006). Mengukur Tahap Keberkesanan Pengajaran dan Implikasinya Terhadap Latihan Pengajaran Secara Formal. Universiti Teknologi Mara, Shah Alam.

2. Berry, L.L., & Parasuraman, A. (1991). Marketing Services: Competing Through Quality. New York: The Free Press.

3. Boone, & Kurtz (1996). Contemporary Marketing 7th Edition: The Dryden Press, Harcourt Brace College Publisher.

4. Searching for a Consencus on the Antecedent Role of Service Quality and Satisfaction: An Exploratory Cross-National Study;Brady;Journal of Business Research,2001

5. Edwards, C.E. (1968). The Meaning of Quality, Quality Progress. 37.

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1. Satisfaction of Old Graduates of Zootechnical Engineering for Improvement of Educational Quality at the UNCP;Advances in Science, Technology and Engineering Systems Journal;2020

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