1. European Commission/EACEA/Eurydice (2013). Education and training in Europe 2020: Responses from the EU Member States. Eurydice Report; Brussels: Eurydice. https://op.europa.eu/en/publication-detail/-/publication/4cd55a97-854d-4fff-8ebd-3fd3f38ca58a/language-en. https://doi.org/10.2797/49490.
2. Ali, F., Zhou, Y., Hussain, K., Nair, P. K., & Ragavan, N. A. (2016). "Does higher education service quality effect student satisfaction, image and loyalty?: A study of international students in Malaysian public universities", Quality Assurance in Education, Vol. 24 Issue: 1, pp.70-94, https://doi.org/10.1108/QAE-02-2014-0008.
3. Nyagotti-Chacha, C. (2007). Public university, private funding: the challenges in East Africa. Higher Education in Postcolonial African Nations: Paradigm of Development, Decline, and Dilemmas.
4. (2016). Modelo de Acreditación para Programas de Estudios de Educación Superior Universitaria. Sistema Nacional de Evaluación, Acreditación y Certificación de la Calidad Educativa. Disponible en: https://www.sineace.gob.pe/wp-content/uploads/2014/08/Anexo-1-nuevo-modelo-programas-Resolucion-175.pdf
5. Rajab, A., Panatik, S. A., Rahman, A, Rahman, H. A., Shaari, R. & Saat, M. (2011). Service quality in a research university: A postgraduate perspective. Procedia - Social and Behavioral Sciences 29 pp. 1830 - 1838. https://doi.org/10.1016/j.sbspro.2011.11.431.