Banks’ Lending Relationship Quality Index (LRQI) for the Small and Medium-sized Enterprises: A Review

Author:

Retap Tury,Abdullah Firdaus,Hamali Jamil

Publisher

Elsevier BV

Subject

General Medicine

Reference40 articles.

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2. Antecedents and Consequences of relationship quality in athletic services”;Athanasopoulou;Managing Service Quality,2008

3. The effects of Soft and hard Services Attributes on Loyalty: The Mediating Role of Trust”;Auh;Journal of Services Marketing,2005

4. Relationship Marketing of Services : Growing Interest, Emerging Perspectives”;Berry;Journal of the Academy of Marketing Science,1995

5. The Influence of Relationship Quality on Loyalty in Service Sector;Bojei;International Journal and Management,2010

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