The Way Forward. Customer Co-production Behaviour

Author:

Ahmad Norsiah

Publisher

Elsevier BV

Subject

General Medicine

Reference54 articles.

1. Participative customers as partial employees and service provider workload;An-Tien;International Journal of Service Industry Management,2004

2. Co-production and customer loyalty in financial services;Auh;Journal of Retailing,2007

3. Psychological Implications of Customer Participation in Co-Production;Bendapudi;Journal of marketing,2003

4. Customer voluntary performance: Customers as partners in service delivery;Bettencourt;Journal of Retailing,1997

5. Client co-production in knowledge-intensive business service;Bettencourt;California management review,2002

Cited by 4 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. HİZMETLERE KATILIM SÜRECİNDE ALGILANAN BİRLİKTE DEĞER YARATMA ALGISININ, BİRLİKTE DEĞER ÜRETME ALGISINA ETKİSİNİN DEĞERLENDİRİLMESİ;Düzce Üniversitesi Sosyal Bilimler Dergisi;2022-07-28

2. The Big Five personality traits and co-production behaviour of Vietnamese tourists: An extension of the theory of planned behaviour;Zbornik radova Ekonomskog fakulteta u Rijeci: časopis za ekonomsku teoriju i praksu/Proceedings of Rijeka Faculty of Economics: Journal of Economics and Business;2022-06-30

3. Co-production strategy, retail competition, and market segmentation;Asia Pacific Journal of Marketing and Logistics;2019-11-11

4. COMPARATIVE ANALYSIS OF BARRIERS TO KNOWLEDGE SHARING FOR POLISH AND UK CONSUMERS;Polish Journal of Management Studies;2018-12

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