Implementation of Quality Management System ISO 9001 in the World and Its Strategic Necessity
Author:
Publisher
Elsevier BV
Subject
General Medicine
Reference20 articles.
1. Caro, L.M., Garcia, J.A. (2009), “Does ISO 9000 certification affect consumer perceptions of the service provider?”, Managing Service Quality, Vol. 19 No. 2, pp. 140-161.
2. Casadesus, M., Karapetrovic, S. (2005), “The erosion of ISO 9000 benefits: a temporal study”, International Journal of Quality & Reliability Management, Vol. 22 No. 2, pp. 120-136.
3. Conti, T. (2010), System thinking in quality management”, The TQM Journal, Vol. 22 No. 4, pp. 352-368.
4. Conti, T. (2006), “Quality thinking and system thinking”, The TQM Magazine, Vol. 18 No. 3, pp. 297-308.
5. Dimara, E., Skuras, D., Tsekouras, K., Goutsos, S. (2004), “Strategic orientation and financial performance of firms implementing ISO 9000”, International Journal of Quality & Reliability Management, Vol. 21 No. 1, pp. 72-89.
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