1. Ackoff, R.L. (1999), Re‐creating the Corporation, Oxford University Press, New York, NY.
2. Ackoff, R.L. et al. (1972), On Purposeful Systems, Aldine‐Atherton, Chicago, IL.
3. Churchman, C.W. (1979), The Systems Approach, Harper & Row, New York, NY.
4. Conti, T. (1997), Organizational Self‐Assessment, 2nd ed., Kluwer Academic Publishers, Dordrecht.
5. Conti, T. (2003a), “Extending quality management concepts to social and political systems”, paper presented at third International Conference on Systems Thinking in Management, University of Philadelphia, PA.