E-Service Quality Dimensions and Their Effects on E-Customer Satisfaction in Internet Banking Services-Reference-Cited by-同舟云学术

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E-Service Quality Dimensions and Their Effects on E-Customer Satisfaction in Internet Banking Services

Published:2012 Issue: Volume:40 Page:441-445
ISSN:1877-0428
Container-title:Procedia - Social and Behavioral Sciences
language:en
Short-container-title:Procedia - Social and Behavioral Sciences

Author:

Zavareh Farnaz Beheshti,Ariff Mohd Shoki Md,Jusoh Ahmad,Zakuan Norhayati,Bahari Ahamad Zaidi,Ashourian Mohsen

Publisher

Elsevier BV

Subject

General Medicine

Reference15 articles.

1. Service excellence in electronic channels

2. E-S-QUAL;Parasuraman;A Multiple-Item Scale for Assessing Electronic Service Quality; Journal of Service Research,2005

3. Loiacono, E., Watson, R.T., and Goodhue, D.L. (2002). WEBQUAL: a Measure of Website Quality. In AMA Winter Conference, Austin, TX.

4. Shopping Online for Freedom;Wolfinbarger;Control and Fun. California Management Review,2003

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