Service excellence in electronic channels-Reference-Cited by-同舟云学术

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Service excellence in electronic channels

Published:2002-06 Issue:3 Volume:12 Page:135-139
ISSN:0960-4529
Container-title:Managing Service Quality: An International Journal
language:en
Short-container-title:Managing Service Quality

Author:

Zeithaml Valarie A.

Publisher

Emerald

Subject

Strategy and Management

Reference2 articles.

Cited by 230 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. A Study on the Electronic Service Quality of Digital Marketplaces in Real Estate Marketing;International Journal of Business and Economic Studies;2024-06-30

2. Assessing the Impact of E-Service Quality on Customer Emotion and Loyalty in the Super App Ecosystem;Advances in Computational Intelligence and Robotics;2024-06-30

3. Examining the Usefulness of Customer Reviews for Mobile Applications;Journal of Database Management;2024-05-17

4. Unveiling the Impact of Digital Agrifood Technologies on Consumer Perceived Value and Purchase Intention;SSRN Electronic Journal;2024

5. The Quality of E-Learning Services and Its Role in Elevating Student Satisfaction: Is There a Gender Difference?;Lecture Notes in Networks and Systems;2024

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