1. Position paper: Emergency medical dispatching;National Association of EMS Physicians NAEMSP;Prehosp Disast Med,1989
2. Standard Practice for Emergency Medical Dispatch;American Society for Testing and Materials ASTM,1990
3. Emergency Medical Dispatching : A Key link in the Chain of Survival;Clawson,1992
4. Development and implementation of emergency CPR instruction via telephone;Carter;Ann Emerg Med,1984
5. Identification of cardiac arrest by emergency dispatchers;Eisenberg;Am J Emerg Med,1986