1. Job Duties of the 911 Dispatcher. Secondary Job Duties of the 911 Dispatcher,2020
2. 16 Secrets 911 Operators Won't Tell You. Secondary 16 Secrets 911 Operators Won't Tell You;Cahn,2020
3. Stress and the 911 Dispatcher. Secondary Stress and the 911 Dispatcher;Rigden,2009
4. 911 Dispatcher Burnout: How to Recognize and Prevent Burnout. Secondary 911 Dispatcher Burnout: How to Recognize and Prevent Burnout;Obodovsky,2018
5. The use of gallows humor and dark humor during crisis situations;Maxwell;Int. J. Emerg. Ment. Health,2003