Effects of Actual Waiting Time, Perceived Waiting Time, Information Delivery, and Expressive Quality on Patient Satisfaction in the Emergency Department-Reference-Cited by-同舟云学术

Effects of Actual Waiting Time, Perceived Waiting Time, Information Delivery, and Expressive Quality on Patient Satisfaction in the Emergency Department

Published:1996-12 Issue:6 Volume:28 Page:657-665
ISSN:0196-0644
Container-title:Annals of Emergency Medicine
language:en
Short-container-title:Annals of Emergency Medicine

Author:

Thompson David A,Yarnold Paul R,Williams Diana R,Adams Stephen L

Publisher

Elsevier BV

Subject

Emergency Medicine

Reference31 articles.

1. Emergency department satisfaction: what matters most?;Bursch;Ann Emerg Med,1993

2. Attitudes of patients and physicians regarding physician dress and demeanor in the emergency department;Colt;Ann Emerg Med,1989

3. Promoting patient satisfaction;Martin;Ann Emerg Med,1988

4. Waiting times and patient satisfaction in the accident and emergency department;Booth;Arch Emerg Med,1992

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