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2. First results on the effects of ISO 9000 in the US textile industry. Introduction;Adanur;Benchmarking for Quality Management and Technology,1995
3. Staffing service meets standard (Manpower/ISO 9002);Andersen;The Total Quality Review,1995
4. The functions of the executive;Barnard,1938
5. Leaders — strategies for taking charge;Bennis,1997