The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator

Author:

Shah Faisal Tehseen,Syed Zaineb,Imam Abeer,Raza Aiman

Publisher

Elsevier BV

Subject

Law,Management, Monitoring, Policy and Law,Strategy and Management,Transportation

Reference85 articles.

1. Development of a service quality scale for pharmaceutical supply chain;Ahmad;Int. J. Pharmaceut. Healthc. Market.,2009

2. Study of service quality management with SERVQUAL model: an empirical study of Govt/NGO's eye hospitals in Haryana;Ahuja;Indian J. Commer. Manag. Stud.,2011

3. Incentive regulation and telecommunications service quality;Ai;J. Regul. Econ.,2004

4. Airline services marketing by domestic and foreign firms: differences from the customers' viewpoint;Aksoy;J. Air Transport. Manag.,2003

5. Airline in-flight entertainment: the passengers' perspective;Alamdari;J. Air Transport. Manag.,1999

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