The impact of the COVID-19 pandemic on airlines’ passenger satisfaction-Reference-Cited by-同舟云学术

The impact of the COVID-19 pandemic on airlines’ passenger satisfaction

Published:2023-09 Issue: Volume:112 Page:102441
ISSN:0969-6997
Container-title:Journal of Air Transport Management
language:en
Short-container-title:Journal of Air Transport Management

Author:

Pereira Francisco^ORCID,Costa Joana Martinho^ORCID,Ramos Ricardo,Raimundo António^ORCID

Publisher

Elsevier BV

Subject

Law,Management, Monitoring, Policy and Law,Strategy and Management,Transportation

Reference59 articles.

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4. Ultra Long-Haul: an emerging business model accelerated by COVID-19;Bauer;J. Air Transport. Manag.,2020

5. Assessing the effects of post-purchase dissatisfaction and complaining behavior on profitability: a Monte Carlo simulation;Blodgett;J. Consumer Satisfaction, Dissatisfaction Complain. Behav.,2007

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