Author:
Jiang Hongwei,Zhang Yahua
Subject
Law,Management, Monitoring, Policy and Law,Strategy and Management,Transportation
Reference53 articles.
1. Creating loyalty: its strategic importance in your customer strategy;Anderson,2000
2. Stage of the product life cycle, business strategy and business performance;Anderson;Acad. Manag. J.,1984
3. How Do Consumers Respond to Increased Service Quality Competition? Working Paper 11-084;Buell,2015
4. Key drivers of passenger loyalty: a case of Frankfurt-Istanbul flights;Calisir;J. Air Transp. Manag.,2016
5. The customer satisfaction-loyalty relation in an interactive e-service setting: the mediators;Chen;J. Retail. Consumer Serv.,2012
Cited by
174 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献