To avoidance or approach: Unraveling hospitality employees’ job crafting behavior response to daily customer mistreatment
Author:
Funder
National Natural Science Foundation of China
Publisher
Elsevier BV
Subject
Tourism, Leisure and Hospitality Management
Reference62 articles.
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4. Losing the meaning of being a socially responsible service worker: Moderating effects of customer and coworker incivility;Journal of Hospitality and Tourism Management;2023-09
5. JOB CRAFTING AND ORGANIZATIONAL COMMITMENT: THE MEDIATING ROLE OF PERSON-JOB FIT IN THE FOOD AND BEVERAGE SECTOR;Tourism and hospitality management;2023
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