Workplace mistreatment in the hospitality and tourism industry: A systematic literature review and future research suggestions

Author:

Zhou YuanORCID,Mistry Trishna G.ORCID,Kim Woo Gon,Cobanoglu Cihan

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management

Reference70 articles.

1. Survey finds fast-food workers spat on, abused and threatened;Abc News,2018

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3. Three-way interaction effect of workplace aggression, income, and gender on workplace withdrawal in the hotel industry;Al-Shamaileh;International Journal of Hospitality & Tourism Administration,2020

4. The effects of sexual harassment in workplace: Experience of employees in hospitality industry in Terengganu, Malaysia;Ali;Mediterranean Journal of Social Sciences,2015

5. The nexus of workplace incivility and emotional exhaustion in hotel industry;Alola;Journal of Public Affairs,2020

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