Co-worker and customer incivility on employee well-being: Roles of helplessness, social support at work and psychological detachment- a study among frontline hotel employees-Reference-Cited by-同舟云学术

Co-worker and customer incivility on employee well-being: Roles of helplessness, social support at work and psychological detachment- a study among frontline hotel employees

Published:2023-09 Issue: Volume:56 Page:443-453
ISSN:1447-6770
Container-title:Journal of Hospitality and Tourism Management
language:en
Short-container-title:Journal of Hospitality and Tourism Management

Author:

Kuriakose Vijay,Sreejesh S

Publisher

Elsevier BV

Subject

Tourism, Leisure and Hospitality Management

Reference148 articles.

1. Learned helplessness in humans: Critique and reformulation;Abramson;Journal of Abnormal Psychology,1978

2. Short-term effects of experienced and observed incivility on mood and self-esteem;Adiyaman;Work & Stress,2022

3. The long road to employment: Incivility experienced by job seekers;Ali;Journal of Applied Psychology,2016

4. The nexus of workplace incivility and emotional exhaustion in hotel industry;Alola;Journal of Public Affairs,2021

5. Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion;Alola;Tourism Management Perspectives,2019

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1. The impacts of school support and hotel support on hotel interns’ career growth: The mediation of role clarity and occupational identification;Journal of Hospitality, Leisure, Sport & Tourism Education;2024-11

2. The role of social support on frontline employees’ revenge motivation in customer incivility: a case study of the banking industry in an emerging market;Current Psychology;2024-08-07

3. Coworker Envy, Psychological Detachment and Service Sabotage Behavior: Evidence from Coastal Hotels;International Journal of Hospitality & Tourism Administration;2024-07-09

4. What does the customer incivility tell me about my worth? A diary study on the short-term effects of customer incivility on self-esteem and job satisfaction;Work & Stress;2024-06-12

5. How job stress influences employee problem-solving behaviour in hospitality setting: Exploring the critical roles of performance difficulty and empathetic leadership;Journal of Hospitality and Tourism Management;2024-06