How job stress influences employee problem-solving behaviour in hospitality setting: Exploring the critical roles of performance difficulty and empathetic leadership-Reference-Cited by-同舟云学术

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How job stress influences employee problem-solving behaviour in hospitality setting: Exploring the critical roles of performance difficulty and empathetic leadership

Published:2024-06 Issue: Volume:59 Page:153-165
ISSN:1447-6770
Container-title:Journal of Hospitality and Tourism Management
language:en
Short-container-title:Journal of Hospitality and Tourism Management

Author:

Mohd-Shamsudin Faridahwati,Bani-Melhem Ahmad Jamal,Bani-Melhem Shaker^ORCID,Khassawneh Osama^ORCID,Aboelmaged Mohamed^ORCID

Publisher

Elsevier BV

Reference122 articles.

1. The impact of service recovery evaluation on word-of-mouth intention: A moderated mediation model of overall satisfaction, household income and gender;Akinci;Tourism Management Perspectives,2019

2. Determinants of frontline employee service innovative behaviour: The moderating role of co-worker socialising and service climate;Al-Hawari;Management Research Review,2019

3. Stress management training program for stress reduction and coping improvement in public health nurses: A randomised controlled trial;Alkhawaldeh;Journal of Advanced Nursing,2020

4. The social psychology of creativity: A componential conceptualisation;Amabile;Journal of Personality and Social Psychology,1983

5. Mediation effects of job satisfaction and work engagement on the relationship between organisational embeddedness and affective commitment among frontline employees of star–rated hotels in Accra;Ampofo;Journal of Hospitality and Tourism Management,2020

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