1. The quality of care: how can it be assessed?;Donabedian;JAMA,1988
2. The role of expectations in patient satisfaction with medical care;Ross;J Health Care Marketing,1987
3. Linking service quality, customer satisfaction, and behavioral intention;Woodside;J Health Care Marketing,1989
4. Patient satisfaction surveys: an opportunity for total quality improvement;Nelson;Hosp Health Serv Admin,1990
5. Patient satisfaction in primary health care: a literature review and analysis;Pascoe;Eval Program Plan,1983