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2. Emergency department throughput: recognizing and addressing five common inhibitors;Massingale;HealthLeaders News,2007
3. Emergency department performance measures and benchmarking summit;Welch;Acad Emerg Med,2006
4. Emergency department crowding: factors influencing flow;Arkun;West J Emerg Med,2010
5. “I want to see the doctor”: meeting patient's expectations in the emergency department;Roper;J Emerg Nurs,2010