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A multi-criteria decision analysis model for selecting an optimum customer service chatbot under uncertainty

  • Published:2023-03 Issue: Volume:6 Page:100168
  • ISSN:2772-6622
  • Container-title:Decision Analytics Journal
  • language:en
  • Short-container-title:Decision Analytics Journal

Author:

Chakrabortty Ripon K.ORCID,Abdel-Basset Mohamed,Ali Ahmed M.

Publisher

Elsevier BV

Subject

Modeling and Simulation,Applied Mathematics,Analysis,General Decision Sciences

Reference65 articles.

1. Application and theory gaps during the rise of artificial intelligence in education;Chen;Comput. Educ.: Artif. Intell.,2020

2. Roles and research issues of artificial intelligence in education;Hwang;Comput. Educ.: Artif. Intell.,2020

3. From precision education to precision medicine;Lin;Educ. Technol. Soc.,2021

4. Trends in artificial intelligence-supported e-learning: A systematic review and co-citation network analysis (1998–2019);Tang;Interact. Learn. Environ.,2021

5. Artificial intelligence: Disrupting what we know about services;Bock;J. Serv. Mark.,2020

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1. Determinants of the continuance use of smart shopping carts: Findings from PLS-SEM and NCA;Journal of Retailing and Consumer Services;2024-11

2. The nexus between customer value analytics and SME performance in emerging market: a resource-based view perspective;Journal of Global Entrepreneurship Research;2024-08-03

3. Identifying Alternative Options for Chatbots With Multi-Criteria Decision-Making;Journal of Database Management;2024-07-17

4. Exploring the Relationships among Factors Influencing Healthcare Chatbot Adoption;Sustainability;2024-06-13

5. Automating Customer Service Using Natural Language Processing;2024 International Conference on Science, Engineering and Business for Driving Sustainable Development Goals (SEB4SDG);2024-04-02
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