Who is to blame for incivility? The influences of family undermining on employee incivility towards customers-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Who is to blame for incivility? The influences of family undermining on employee incivility towards customers

Published:2024-04 Issue: Volume:177 Page:114621
ISSN:0148-2963
Container-title:Journal of Business Research
language:en
Short-container-title:Journal of Business Research

Author:

Ni Dan^ORCID,Yang Mengxi^ORCID,Chen Wansi^ORCID,Che Yuxin

Publisher

Elsevier BV

Reference134 articles.

1. Family-supportive work environments: The role of organizational perceptions;Allen;Journal of Vocational Behavior,2001

2. Tit for tat? The spiraling effect of incivility in the workplace;Andersson;Academy of Management Review,1999

3. All in a day’s work: Boundaries and micro role transitions;Ashforth;Academy of Management Review,2000

4. Family incivility and counterproductive work behavior: A moderated mediation model of self-esteem and emotional regulation;Bai;Journal of Vocational Behavior,2016

5. Customer mistreatment, employee health, and job performance: Cognitive rumination and social sharing as mediating mechanisms;Baranik;Journal of Management,2014

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. How and when does family incivility steer employees towards work delays: implications for HR;Personnel Review;2024-05-24

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP