When Karma strikes back: A model of seller manipulation of consumer reviews in an online marketplace-Reference-Cited by-同舟云学术

When Karma strikes back: A model of seller manipulation of consumer reviews in an online marketplace

Published:2023-01 Issue: Volume:155 Page:113316
ISSN:0148-2963
Container-title:Journal of Business Research
language:en
Short-container-title:Journal of Business Research

Author:

Wu Ruhai,Qiu Chun

Funder

Social Sciences and Humanities Research Council of Canada

Publisher

Elsevier BV

Subject

Marketing

Reference35 articles.

1. Manipulation through biased product reviews;Aköz;The Journal of Industrial Economics,2020

2. Reviews without a purchase: Low ratings, loyal customers, and deception;Anderson;Journal of Marketing Research,2014

3. A framework for fake review detection in online consumer electronics retailers;Barbado;Journal of Information Processing,2019

4. Angry customers don’t come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services;Bougie;Journal of the Academy of Marketing Science,2003

5. CBC (2014). Bell Employees Planted Glowing Online Reviews Of New Bell App. Published on Nov 27, 2014, URL: https://www.cbc.ca/news/business/bell-employees-planted-glowing-online-reviews-of-new-bell-app-1.2851142.

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