Online critical review classification in response strategy and service provider rating: Algorithms from heuristic processing, sentiment analysis to deep learning-Reference-Cited by-同舟云学术

Online critical review classification in response strategy and service provider rating: Algorithms from heuristic processing, sentiment analysis to deep learning

Published:2021-05 Issue: Volume:129 Page:860-877
ISSN:0148-2963
Container-title:Journal of Business Research
language:en
Short-container-title:Journal of Business Research

Author:

Zhu John Jianjun,Chang Yung-Chun,Ku Chih-Hao^ORCID,Li Stella Yiyan,Chen Chi-Jen

Funder

New Mexico State University

Publisher

Elsevier BV

Subject

Marketing

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