Measuring customer experience quality: The EXQ scale revisited
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference80 articles.
1. Memorable customer experience: Examining the effects of customers experience on memories and loyalty in malaysian resort hotels;Ali;Procedia – Social and Behavioral Sciences,2014
2. Measuring retail customer experience;Bagdare;International Journal of Retail & Distribution Management,2013
3. The impact of customer experience on brand equity in a business-to-business services setting;Biedenbach;Journal of Brand Management,2010
4. Servicescapes: The impact of physical surroundings on customers and employees;Bitner;Journal of Marketing,1992
5. Brand experience: What is it? How is it measured? Does it affect loyalty?;Brakus;Journal of Marketing,2009
Cited by 90 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Customer churn analysis using feature optimization methods and tree-based classifiers;Journal of Services Marketing;2024-09-03
2. Transforming Financial Services Through Hyper-Personalization;Advances in Finance, Accounting, and Economics;2024-08-26
3. Integrating sustainability with performance: Effect of social and environmental dimensions of the balanced scorecard on the performance of financial institutions in Ethiopia, moderated by management commitment;Business Strategy & Development;2024-08-04
4. A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Study;Journal of Theoretical and Applied Electronic Commerce Research;2024-07-30
5. Mapping the Impact of Consumer Online Service Experience on Online Impulse Buying Behaviour;Journal of Global Information Management;2024-07-18
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3