Customer versus member engagement: Does mutuality matter?

Author:

Mazzarol Tim,Soutar Geoffrey N.,Reboud Sophie,Clark Delwyn

Publisher

Elsevier BV

Subject

Strategy and Management,Business and International Management

Reference155 articles.

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5. The effects of customer acquisition and retention orientations on a firm’s radical and incremental innovation performance;Arnold;Journal of the Academy of Marketing Science,2011

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