Understanding service quality concerns from public discourse in Indonesia state electric company-Reference-Cited by-同舟云学术

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Understanding service quality concerns from public discourse in Indonesia state electric company

Published:2023-08 Issue:8 Volume:9 Page:e18768
ISSN:2405-8440
Container-title:Heliyon
language:en
Short-container-title:Heliyon

Author:

Aditya Indra Ardhanayudha,Haryadi Fajar Nurrohman,Haryani Indri,Rachmawati Indira,Ramadhani Dian Puteri,Tantra Tarandhika,Alamsyah Andry^ORCID

Publisher

Elsevier BV

Subject

Multidisciplinary

Reference30 articles.

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2. Social media analytics – challenges in topic discovery, data collection, and data preparation;Stieglitz;Int. J. Inf. Manag.,2018

3. Visual dynamic simulation model of unstructured data in social networks;Xiang;Secur. Commun. Network.,2022

4. Social media analytics and intelligence;Zeng;IEEE Intell. Syst.,2010

5. Mulai Pengalaman Baru di PLN Mobile,2022

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1. Measuring total productive maintenance success: a new industrial evaluation using fuzzy SERVQUAL;Journal of Industrial and Production Engineering;2024-07-11

2. Comparison of Multiclass Classification and Topic Modeling to Identify Technology Acceptance in Popular E-Commerce in Indonesia Based on UTAUT3 Model;2024 IEEE International Conference on Industry 4.0, Artificial Intelligence, and Communications Technology (IAICT);2024-07-04

3. Exploring Tourists’ Behavioral Patterns in Bali’s Top-Rated Destinations: Perception and Mobility;Journal of Theoretical and Applied Electronic Commerce Research;2024-04-01

4. Uncovering Customer Issues in E-Commerce: Sentiment Analysis and Topic Modeling Approach;2023 6th International Conference on Information and Communications Technology (ICOIACT);2023-11-10

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